Returns & Exchanges
At Mozart's Coffee Roasters, we strive for perfection in every roast, but if you are not entirely satisfied with your purchase, we are here to help. Due to the perishable nature of our products, we offer replacements or refunds for any coffee quality issues or shipping errors within 14 days of delivery.
Contact Our Team
Email our customer support within 14 days of receiving your order with your order number and a brief description of the issue.
Provide Verification
For damaged goods or quality concerns, please include photos of the packaging and the product batch code found on the back of the bag.
Review Process
Our master roasters will review your request within 48 hours to determine if a replacement, store credit, or full refund is the best solution.
Resolution Delivery
Once approved, we will ship out a fresh replacement at no cost to you or process a refund to your original payment method immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing